Refund Policy

1. Introduction

At BlueWave Couriers, we are committed to ensuring your satisfaction. This Refund Policy outlines the circumstances under which you may be entitled to a refund, the process for requesting one, and other important details regarding returns and cancellations. We strive to use clear and accessible language so you can easily understand your rights and our obligations.

2. Eligibility Conditions

Qualified Products/Services:

• Our courier services and related products qualify for refunds if they fail to meet the standards set out by applicable consumer protection laws.
• You are entitled to a refund if the service has a major problem, does not match the description provided, is unfit for purpose, or fails to work as expected.

Non-Refundable Items:

• Items or services that are explicitly stated as non-refundable (e.g., digital downloads, certain customized services) are not eligible for a refund.

Time Limits:

• Refund requests must be submitted within 30 days of the service delivery or the date of purchase, unless otherwise required by law.

3. Refund Process

How to Request a Refund:

• Contact our Customer Service team via email at support@bluewavecouriers.com or by phone at +14374350565.
• Please include your order or service reference number and any relevant documentation supporting your claim.

Processing Time:

• Once received, we aim to review and process your refund request within 5 business days. You will be notified by email of the outcome.

4. Refund Types

Full Refunds:

• Where the service or product provided does not comply with applicable consumer protection guarantees, you may be eligible for a full refund.

Partial Refunds:

• In cases where only a portion of the service was unsatisfactory, a partial refund may be offered.

Store Credit and Original Payment Method Returns:

• Refunds can be issued via the original method of payment or, where appropriate, as store credit for future services.

5. Return Shipping

Responsibility:

• In most cases, if a return is necessary, BlueWave Couriers will provide instructions on how to return the item.
• Unless otherwise stated, the customer may be responsible for return shipping costs, unless the return is due to an error on our part.

Shipping Instructions:

• Returned items must be sent back in their original condition and packaging, along with any accompanying documentation.

6. Cancellation Process (for Services or Subscriptions)

How to Cancel:

• To cancel a service or subscription, please notify our Customer Service team using the contact details provided above.

Prorated Refunds:

• If you cancel a service before its completion, you may be eligible for a prorated refund covering any unused portions.

Automatic Renewal Policies:

• For services with automatic renewal, you must cancel prior to the renewal date to avoid being charged for the next cycle.

7. Special Considerations

Delayed Parcels:

• In the event of a parcel delay, BlueWave Couriers may offer compensation in the form of a voucher or an apology contact (via phone or email) to address your concerns.

Mistaken Damage:

• If a parcel is mistakenly damaged during transit, we will bear the cost of the product up to the maximum amount allowed. We will work with you to resolve the issue promptly.

8. Legal Requirements and Consumer Rights

Consumer Protection Laws:

Under applicable consumer protection laws, you have the right to a repair, replacement, or refund if our product or service:

• Has a major problem,
• Does not match its description,
• Is unfit for its intended purpose,
• Does not work as expected.

Compliance:

• Our refund policy is designed to comply with all relevant laws and regulations. Any inconsistencies between this policy and statutory rights will be resolved in favor of the statutory provisions.

9. Contact Information

If you have any questions or need to initiate a refund request, please contact us at:

• Email: support@bluewavecouriers.com
• Phone: +14374350565
• Mailing Address: 65 Thorncliffe Park Drive, Unit 705, Toronto, Ontario, M4H1L1, Canada