Privacy Policy

How we protect and manage your personal information

Last Updated: March 25, 2025

1. Introduction

Welcome to BlueWave Couriers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our courier services. We are committed to ensuring your privacy is protected and to providing you with a clear explanation of your rights regarding your personal data. This policy applies to information collected via our contact forms, courier service bookings, and any tracking data associated with package delivery.

2. Our Commitment to Privacy Protection

BlueWave Couriers is committed to protecting your privacy and ensuring that all personal information is handled fairly, stored securely, and used only for the purposes for which it was collected. We comply with applicable privacy laws and regulations in all jurisdictions where we operate.

3. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email address, phone number, and mailing address.
  • Service Information: Details required for courier service bookings, including package dimensions, pickup and delivery addresses, and any tracking data.
  • Sensitive Information: (If applicable) Information that you voluntarily provide which is considered sensitive under the Privacy Act, such as identification documents or other personal identifiers.

4. How We Collect Your Information

  • Direct Collection: Information you provide when filling out our contact forms, booking a courier service, or directly communicating with our support team.
  • Indirect Collection: Information gathered through website analytics, cookies, tracking pixels, and other similar technologies that help us enhance user experience and improve our services.

5. Purpose of Collecting Your Information

We collect your personal information for the following purposes:

  • To provide and manage our courier services effectively.
  • To communicate with you regarding service updates, offers, and customer support.
  • To process transactions and facilitate secure payment methods.
  • To monitor and improve our website's functionality and customer experience.
  • To comply with legal obligations and protect our rights and interests.

6. Storage and Security

Your personal information is stored securely in our systems, with appropriate safeguards in place to protect against unauthorized access, alteration, disclosure, or destruction. We use encryption and regular security assessments to ensure the integrity and confidentiality of your data.

7. Disclosure to Third Parties

BlueWave Couriers will not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our courier services (e.g., payment processors, IT service providers). Such third parties are contractually bound to maintain the confidentiality and security of your data. We will disclose your information only if required by law or to protect our legal rights.

8. International Transfers

In some instances, your personal information may be transferred to, stored, and processed in countries outside your home jurisdiction. When such transfers occur, we ensure that adequate safeguards are in place to protect your information in accordance with applicable privacy laws, including the GDPR for EU customers and other relevant privacy regulations.

9. Access, Correction, and Complaints

  • Access and Correction: You have the right to access and correct your personal information held by us. If you wish to update or review your data, please contact us using the details provided below.
  • Lodging a Complaint: If you believe that your privacy has been breached or have any concerns regarding our handling of your personal information, please contact our Privacy Officer. We will investigate your complaint and respond promptly in accordance with applicable privacy laws.

10. Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies to enhance your browsing experience, analyze site traffic, and gather usage data. These technologies help us understand user preferences and improve our service. You can control the use of cookies through your browser settings; however, disabling cookies may affect certain functionalities of our website.

11. Policy Updates and Notifications

BlueWave Couriers may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy will indicate the most recent version. We encourage you to review this policy periodically. If we make significant changes, we will notify you through our website or via email.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: support@bluewavecouriers.com
Phone: +14374350565
Mailing Address: 65 Thorncliffe Park Drive, Unit 705, Toronto, Ontario, M4H1L1, Canada

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