Terms and Conditions

1. Introduction

Welcome to BlueWave. These Terms and Conditions ("Terms") govern your use of our website and our courier services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully. BlueWave is committed to providing clear, accessible, and fair service in compliance with applicable consumer protection laws and all other relevant regulations.

2. Service Description

BlueWave provides domestic courier services and international logistics solutions. Our services include the safe and timely collection, handling, and delivery of parcels. Detailed service descriptions and any variations are available on our website.

3. Pricing and Payment Terms

Pricing: Our prices are clearly stated on our website and are subject to change. All prices are in local currency unless otherwise specified.

Payment Methods: We accept various payment methods as outlined on our payment page. Payment is due at the time of service booking unless otherwise agreed in writing.

Refund Policy: Refunds are processed in accordance with our refund policy, available on our website. Under applicable consumer protection laws, consumers are entitled to a remedy if services do not meet consumer guarantees.

4. Liability Limitations

BlueWave will exercise reasonable care in handling shipments; however, we are not liable for any loss, damage, or delay resulting from circumstances beyond our control.

Liability for damaged, lost, or delayed items is limited as per applicable law. Any claims must be lodged within the timeframes specified in our claims procedure.

5. Prohibited Items

For safety and compliance, the following items are prohibited from shipment via BlueWave:

• Hazardous or dangerous goods (including flammable, explosive, or toxic substances)
• Perishable goods not properly packaged or documented for shipping
• Items prohibited by law or regulatory authorities

Customers are responsible for ensuring that all items comply with applicable laws and regulations, including international shipping standards where applicable.

6. User Conduct

Users agree to:

• Provide accurate and complete information when booking a service.
• Not misuse or exploit our website or services.
• Comply with any guidelines or instructions provided by BlueWave related to shipment preparation, labeling, and packaging.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which forms part of these Terms, to understand how we collect, use, and protect your personal data.

8. Dispute Resolution

Should any disputes or complaints arise, please contact our Customer Service team for a resolution.

If a resolution cannot be reached directly, disputes will be managed in accordance with a structured dispute resolution process and in line with applicable consumer protection guidelines.

9. Termination Conditions

BlueWave reserves the right to refuse or terminate service:

• If a customer breaches these Terms or engages in any fraudulent or unlawful behavior.
• When service provision is deemed unsafe or in violation of regulatory requirements.

10. Modifications to Terms

BlueWave may update or modify these Terms from time to time. Changes will be posted on our website, and the "Last Updated" date will be revised accordingly.

Continued use of our services after any modifications constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by and construed in accordance with applicable laws. All legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the relevant jurisdiction.

12. BlueWave ABN

BlueWave's Business Identification Number is 1001334312.